HCL felicitated with this prestigious award for two consecutive years
The HCL Care division(HCL Care Services) of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service Category’at an award ceremony held in Mumbai.This recognition was conferred on HCL Care Services for providing excellent end-to-end support services for various product categories across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head, HCL Care Ltd. said, “We are honored to receive the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service Category’.This award encourages us to continue delivering service excellence and exceptional after-sales support to our customers. Today we provide world class service support, including setting up of exclusive Service Centers, to leading OEMs, and are the preferred partner for leading Indian & international brands.”
HCL Care Services provides support across Telecom, IT, Consumer Electronics and Consumer Durables products for multiple brands through its contact centers, Walk-in centers, On-site support, Supply-chain operations, Reverse logistics, Repair factory and value added services. HCL Care Services under its specialized retail outlets ‘Touch’ has a network of more than 300 service centers across 250 cities in India, and serves more than 3 million consumers in a year. HCL Consumer Services has further expanded its retail presence by opening up exclusive service centers for various brands.
Asia Retail Congress is an important global platform to promote world-class retail practices. The forum is aimed at company chairs, presidents and CEOs from leading international and national retailers, directors of international and national retailers, directors of international brands, who believe in making change happen. Their awards recognize best practices in the retail industry across various categories like fashion, consumer durables, mobile and telecom services, food, travel and hospitality, health, real estate etc.
About HCL Infosystems
HCL Infosystems is one of India’s premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products. For more information, please visit us at www.hclinfosystems.in
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US$ 7 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.