The consumer services business division of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won two Awards for “Marketing Excellence in Retail Sector” and “Marketing Excellence in Telecom Services Sector” at the Global Marketing Excellence Awards held in Mumbai.
The prestigious awards, organized by CMO Asia and World Marketing Congress, were presented to HCL Consumer Services for providing excellent end to end support services for various product categories across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head- Consumer Services, HCL Services Ltd. said, “We are honored to receive the prestigious Marketing excellence awards in the Retail and Telecom Services sector. It is a recognition of our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands. This award will encourage us to reach new heights by continuing to provide exceptional service and after-sales support.”
HCL Consumer Services provides support across Telecom, IT, Consumer Electronics and Consumer Durables products for multiple brands through its contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory and value added services. HCL Consumer services under its specialized retail outlets ‘Touch’ has a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. HCL Consumer Services has further expanded its retail presence by opening up exclusive service centres for various brands.
HCL Consumer Services provides end-to-end solutions to customers, including Contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.
The CMO Asia is one of the most reputed and dedicated leadership and networking platforms which aims to facilitate interactions amongst senior CMOs and industry influencers. The CMO Asia Awards have been initiated to recognize the excellent work in the field of marketing and branding by various organizations across Asia.
About HCL Infosystems
HCL Infosystems is one of India’s premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products. For more information, please visit us at www.hclinfosystems.in
About HCL
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US$ 7 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.
For further information,visit at www.hcl.com
