HCL Insys to offer Aspect’s cloud, hybrid, and on-premises contact center solutions to enterprisesin Singapore and Middle East regions
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced it is expanding the scope of its alliance with partner HCL Insys Pte Ltd, a subsidiary of HCL Infosystems, a premier IT Services, distribution and digital solutions company. Under the new agreement, HCL Insys will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East, in addition to the existing partnership in India. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCL Insys will offer Aspect Hosted, Aspect Unified IP, and self-service suite to its customers in the Singapore and Middle East regions. This alliance will broaden HCL’s solutions portfolio, bolstering its ability to provide the right solution to help organisations achieve their business outcomes to remain competitive.
“Having a rich four decade experience in pioneering technology innovations, HCL understands that consumer experience is a top priority for all enterprises across industries. Enterprises that embrace the shifts to cloud, digital and self-service are well poised to serve customers today and into the future. With these strengths, Aspect and HCL Insys will use their collaborative relationship and complementary expertise to reach enterprises here in Singapore,” says Rangarajan Raghavan, Joint President & Executive Sponsor – Globalisation & Strategic Operations and Mentor – HCL Learning.
“We are delighted to partner with Aspect to offer their fully-integrated solutions – Aspect Hosted, Aspect Unified IP, and self-service suite – to provide superior experience to our customers. This is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation,” commented Madhavan P, Senior Vice President – Office Automation, HCL Services Ltd.
According to a recent Frost & Sullivan report, the Asia Pacific Contact Center applications market has been slowly and steadily growing at an annual CAGR of close to 7 percent, driven by the demand for better customer experiences. Investments in Contact Center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare and others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.
“For years, Aspect has been a trusted custodian of IT investments for some of the largest enterprises across globe. Our expanded relationship with HCL to other regions builds from the strong foundation and successful partnership in India, where we are jointly helping some of the largest outsourcing and technology companies in the region to deliver exceptional customer experiences. Our complementing synergies will fulfill the complex Contact Center requirements of any enterprise, with Aspect delivering full-feature customer engagement solutions and HCL serving the software and application needs,” commented Chris Koziol, President, Aspect.
“What enterprises are looking to accomplish with customer experience is directly aligned to what Aspect and HCL Insys do best, and we hold significant share in the market backed by significant domain knowledge. I’m very excited in our partnership and enthusiastic about our joint market opportunities,” commented Jagannath Narendran, Senior Vice-President Asia Pacific & Middle East, Aspect.
HCL Insys has worked on several prestigious Government projects in Singapore, serving over 50% Government agencies and ministries. The company has around 500 onsite engineers, serving more than 50 agencies spread across 380 sites in the Singapore region.
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy:customer interaction management, workforce optimization, and self-service. Through a full suite of on-prem, cloud,hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com/in
About HCL Insys Pte Ltd
HCL Insys Pte Ltd (a wholly owned subsidiary of HCL Infosystems – India’s premier technology company) offers a wide range of Services across the Enterprise and Consumer segments. We help clients to enhance business performance by leveraging deep domain knowledge, technology expertise and service delivery excellence. Our offerings span Technology Consulting, System Integration, Infrastructure & Enterprise Management, Cloud Computing, Mobility, Security, Multi-Vendor Technology Support and Office Automation. Our emergent technology-focused ‘Centres of Excellence’, and Research Labs along with strategic partnerships with key global technology OEMs, enable us to be your Technology Lifecycle Partner by consistently providing the choice of best-in-class products and the capability of world-class IT services & solutions. For more information, please visit us at http://www.hclinfosystems.com/singapore-office
About HCL Infosystems
HCL Infosystems is India’s premier IT Services, Solutions & Distribution Company enabling organizations to attain and sustain competitive advantage by leveraging Information and Communication Technologies. It is a leader in IT Services & Solutions with a comprehensive portfolio of capabilities spanning IT & System Integration services and digitally-enabled learning and career development solutions to value-added distribution of Technology & Mobility products. For more information, please visit us at www.hclinfosystems.in.
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Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today the HCL Group has presence across varied sectors that includes technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The group generates annual revenues of over US$ 6.5 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.For further information, visit www.hcl.com.